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KMID : 1003720150240020057
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Korean Journal of Occupational Health Nursing
2015 Volume.24 No. 2 p.57 ~ p.66
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Correlations among Emotional Labor, Servant Leadership, and Communication Competence in Hospital Nurses
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Park Na-Kyung
Lee Hyeon-Kyeong
Lee Tae-Wha
Park Jeong-Sook
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Abstract
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Purpose: The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses.
Methods: A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson’s correlation coefficient using SPSS/WIN 20.0 program.
Results: The mean emotional labor score was 3.4±0.60. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039).
Conclusion: As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.
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KEYWORD
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Emotional labor, Leadership, Communication
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